What You'll Find in Our FAQ Section
We put this FAQ together based on real questions from people opening accounts, moving money, and getting into the lobby. Instead of pointing you at a long policy doc, we've broken it down by the moments that matter: funding your account with PayPal, sending money via Venmo, loading a Play+ prepaid card, confirming your identity, and understanding what happens after you request
a withdrawal. Each answer is written the way we'd explain it at the cashier desk — direct, step by step, with no assumed knowledge. If your question isn't covered here, our live chat and email support teams can dig into the specifics. Players in New York and other eligible states can reach us through the Help section inside their account. We keep
this page updated whenever a process changes, so what you read here reflects how things actually work right now.
- PayPal
- Venmo
- Play+
- Live Chat
- Email Support